Store Manager
Core
Provide daily leadership to an automotive service and tire store, managing operations, sales, and a team of technicians and guest care specialists.
Role type
Store Manager (Retail/Service Operations)
Builds
Automotive service and tire sales, vehicle repairs, and guest experiences
Domain
Automotive service and retail
Deliverable
product features
Required skills
Team leadership and coaching, sales goal achievement, inventory management, expense control, scheduling and staffing, regulatory compliance (OSHA/environmental), physical labor (lifting, operating shop equipment)
Preferred skills
ASE certification, state inspection licensing, customer relationship management, problem-solving in fast-paced environments
Technologies
Shop lifts, welders, brake lathes, inventory management systems
Responsibilities
Develop sales and technical teammates to produce a consistent 5-star Guest experience; Ensure sales goals are achieved by assisting in the development and implementation of sales plans; Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty; Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services; Provide direction and oversight to other technicians and assist where needed with services/repairs; Ensure the store is effectively staffed by managing the recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates; Ensure expense control through the management of payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses; Responsible for inventory management to include pulling tires and parts, unloading and stocking inventory.
Seniority
Mid-level management, hands-on operational leadership