Lead, Patient Services Specialist
Core
Subject matter expert and point of contact for front office operations, resolving problems and covering team assignments in an oncology medical center.
Role type
Senior Patient Services Specialist (Front Office Lead)
Builds
Efficient front office workflow and patient care processes
Domain
Healthcare / Oncology
Required skills
Front office SOPs expertise, EMR proficiency, patient scheduling, medical records management, staff training, conflict management, multitasking, MS Office proficiency
Preferred skills
Trainer experience, supervisor/manager potential, second language ability
Responsibilities
Perform front office tasks (check-in, chart prep, scheduling, collections), train front staff on SOPs and IT platforms, cover team assignments, act as resource/mentor for specialists, ensure confidentiality and compliance with patient care laws
Seniority
Senior, hands-on IC with mentorship duties