Senior Generator Product Support Specialist
Core
Provide advanced technical support, troubleshooting, and warranty repair authorization for Generac generators to the authorized dealer network.
Role type
Senior IC generator product support specialist
Builds
Technical troubleshooting procedures and content for new product introductions
Domain
Energy / Power generation / Diesel engines
Deliverable
client delivery
Required skills
Engine diagnostics, troubleshooting gensets, reading wiring diagrams and schematics, AC/DC electrical fundamentals, mechanical theory, Microsoft Office, control system programming basics
Preferred skills
Generac Master Certification, SAP, GenService, Salesforce, Windchill, 3+ years AC/DC electrical experience, Bilingual Spanish
Technologies
SAP, GenService, Salesforce, Windchill
Responsibilities
Answer inbound calls and emails from dealer technicians regarding standard to highly complex issues, troubleshoot highly complex product issues in the field, authorize warranty repairs autonomously, mentor less experienced technical support specialists, assist with on-site troubleshooting and diagnosis as required, gather documentation for product failure analysis
Seniority
Senior, hands-on IC