Guest Experience Attendant - Trailhead Lodge
Core
Front office and guest-facing role delivering warm, memorable experiences for guests at Trailhead Lodge, a year-round adventure basecamp in Central Oregon.
Role type
Guest Experience Attendant (Front Office & Hospitality)
Builds
Welcoming guest interactions, front desk operations, and limited food & beverage/retail support for lodge guests.
Domain
Hospitality / Mountain Resort / Tourism
Deliverable
product features
Required skills
Guest service, cash handling, Property Management Systems (PMS), POS systems, local knowledge sharing, problem solving, teamwork
Preferred skills
Prior hospitality experience, outgoing personality, ability to work in fast-paced environments
Technologies
Property Management Systems (PMS), Point of Sale (POS), Microsoft Office / Microsoft 365
Responsibilities
Greet guests at check-in and departure, process payments and maintain guest records, assist with reservations and inquiries, support limited food and beverage services, maintain cleanliness of retail and food offerings, share local recommendations, support service recovery, collaborate with housekeeping and facilities teams.
Seniority
Individual Contributor, entry-level to mid-level