Guest Experience Manager (Front Office / F & B Operations) - Trailhead Lodge
Core
Service-driven hospitality leader overseeing front office operations, food and beverage services, and retail at a mountain lodge basecamp.
Role type
Front Office & F&B Operations Manager
Builds
Seamless arrival-to-departure guest experiences, property management system accuracy, and operational efficiency for outdoor adventure travelers.
Domain
Hospitality / Mountain Resort / Lodging
Required skills
Front office operations, Food and beverage management, Team leadership, Service recovery, Inventory control, Guest relations, PMS management, Staff scheduling
Responsibilities
Oversee front office functions including reservations, check-in, check-out, and cash handling; Manage food and beverage operations including lobby offerings and event food experiences; Hire, train, and lead guest experience and F&B staff; Maintain compliance with food safety and health regulations; Monitor guest feedback and service trends; Coordinate with Housekeeping, Maintenance, and Leadership to ensure room readiness.
Seniority
Mid-level Manager