Customer Advocate
Core
Frontline customer service and administrative operations for an auto glass company, managing in-shop interactions, scheduling, and work order processing.
Role type
Customer Advocate (Frontline Operations)
Builds
Customer service interactions, scheduled repairs, and processed work orders for auto glass services.
Domain
Automotive / Auto Glass
Deliverable
product features
Required skills
Customer service, administrative process management, scheduling, work order management, insurance verification, inbound call/email handling, invoicing, credit memo processing, professional appearance, PPE compliance.
Preferred skills
Creative problem solving, fast-paced environment adaptability, travel flexibility.
Responsibilities
Welcome in-shop customers and resolve concerns; manage incoming calls, emails, and faxes for service and scheduling; confirm and complete work order information including insurance verification; process administrative tasks like invoices and credit memos; review orders from national contact center and manage dealer part orders.