Service Charge Business Partner
Core
Lead continuous service improvement for the service charge function, enhancing collaboration between service charge teams and stakeholders to ensure accurate and transparent management in line with legal requirements.
Role type
Senior Service Charge Business Partner / Team Lead
Builds
Efficient and effective service charge administration systems and processes across all regions
Domain
Housing / Property Management / Financial Administration
Required skills
Service charge legislation knowledge, Data analysis, Process improvement, Project management, Team leadership, Stakeholder collaboration
Preferred skills
Part Qualified Accountant (ACA, CIMA, ACCA) or Qualified by Experience, Automation of processes, Contract management (repairs, energy, outsourcing)
Technologies
Legacy service charge systems, Process mapping tools, Performance dashboards
Responsibilities
Review existing data coding structures and configurations, Analyse service charge data and KPIs to identify trends and under-recovery issues, Manage the service charge team with a focus on vision and accountability, Develop and maintain documentation for quality improvement, Collaborate on major contract arrangements including repairs and maintenance
Seniority
Senior, hands-on IC with team management responsibilities
