Patient Services Specialist
Core
Front-end patient support managing intake, scheduling, medical records, and financial transactions to ensure accurate documentation and customer service.
Role type
Patient Services Specialist
Builds
Patient intake workflows, appointment schedules, medical records, and financial transaction logs
Domain
Healthcare / Medical Administration
Required skills
Patient registration, appointment scheduling, medical records management, financial transaction processing, HIPAA compliance, EMR proficiency, customer service, multitasking
Preferred skills
Physician office experience, Associate's degree
Technologies
EMR, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Fax servers
Responsibilities
Greet and check in patients, verify identity and demographics, collect payments and co-pays, schedule appointments and manage physician calendars, maintain and update patient charts, process medical record requests, balance cash drawers, and provide cross-coverage across functional stations.
Seniority
Entry-level to Junior, hands-on IC