Front Desk Supervisor
Core
Supervise daily front desk operations, manage guest services, and lead a team of agents at a ski resort.
Role type
Front Desk Supervisor
Builds
Guest check-in/out, reservations, billing resolution, and team coordination for lodging guests.
Domain
Hospitality / Ski Resort
Deliverable
product features
Required skills
Guest service management, team supervision, scheduling, budget management, conflict resolution, cash handling, upselling, interdepartmental coordination, training
Preferred skills
College degree, supervisory experience, hospitality industry knowledge, reservation system proficiency
Technologies
Visual One, Inntopia, RTP, Timesaver, Ving Vision, Guestware, Microsoft Word, Excel, Outlook
Responsibilities
Hire and train new personnel, schedule shifts, handle guest billing and reservations, oversee bell staff, perform night audit, manage cash banks, promote sales culture, delegate tasks, coach direct reports, address employee issues, coordinate with other departments, maintain supplies and cleanliness.
Seniority
Individual Contributor, Supervisory