Patient Services Specialist
Core
Front-end patient support managing intake, scheduling, medical records, and financial transactions to ensure accurate documentation and exceptional customer service.
Role type
Patient Services Specialist
Builds
Patient intake workflows, appointment schedules, medical record files, and daily financial reconciliations
Domain
Healthcare administration
Required skills
patient registration, appointment scheduling, medical record management, financial transaction processing, HIPAA compliance, EMR system proficiency, data entry, customer service, multitasking, Microsoft Office proficiency
Responsibilities
Greet and check in patients while verifying identity and updating demographic information; schedule and manage patient appointments and physician schedules; create and maintain patient charts in EMR and billing systems; collect payments, post transactions, and balance cash drawers; respond to medical record requests and coordinate subpoena-related chart requests; provide cross-coverage across functional stations and support onboarding of new staff