Technology Support Analyst II
Core
Deliver high-quality end-user technical support by resolving hardware, software, mobile, and connectivity issues for associates in the office and remotely.
Role type
Mid-level IT Service Desk Analyst
Builds
Reliable end-user technology experience and smooth office/remote operations
Domain
Enterprise IT Support / End-User Computing
Deliverable
client delivery
Required skills
Hardware troubleshooting, software troubleshooting, mobile device support, network connectivity concepts, ITSM tools (ServiceNow), remote desktop assistance, diagnostic software, documentation, process improvement
Preferred skills
PowerShell, Windows Admin Center, JAMF, Microsoft Sysinternals Suite, Trading Platforms, Digital Employee Experience (DEX) tools, automation tools
Responsibilities
Resolve common to moderately complex technical issues, monitor support queues, manage incidents and service requests, document fixes and update SOPs, support hardware setup and deployment, assist with meeting room and AV technology, escalate complex issues, identify recurring problems and share trends
Seniority
Mid-level, hands-on IC
