Technical Support Representative
Core
Advocate for customers within Rolls-Royce to provide operational support, manage fleet/campaign planning, and resolve technical issues to ensure engine performance and customer experience.
Role type
Senior Field Services Technical Support Representative
Builds
Customer fleet and campaign plans, engine configuration records, and resolution of operational disruptions
Domain
Aviation / Jet Engines / Field Services
Deliverable
client delivery
Required skills
fleet management, campaign planning, technical troubleshooting, event investigation, billing management, stakeholder advocacy, parts supply coordination, engine transportation management, lease management, invoicing verification
Preferred skills
strategic influence identification, lifecycle management, debt exposure minimization
Technologies
executive systems, Chub, OWS Planning team systems
Responsibilities
Act as customer advocate to raise concerns and needs; support WTT/CFG process for project communication; investigate major/minor events and provide technical/parts assistance; report engine events and maintain configuration records; manage fleet/campaign planning and engine change prioritization; manage transportation of removed engines; provide on-site management of LRU Service/MMS/Parts; manage lease engines/tooling/stands; resolve Customer Responsible Charges and verify backing data; support TotalCare billing via aircraft utilization reporting
Seniority
Senior, hands-on IC