Consumer Customer Operations Analyst - Tier 2
Core
Advanced Tier 1/emerging Tier 2 support for non-routine problems, serving as the primary contact for selected clients in a regulated banking environment.
Role type
Tier 2 customer service analyst
Builds
Resolved customer issues and compliance resolutions
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
telephone communication, issue troubleshooting, product knowledge, procedure application, email/chat inquiry handling, research, problem escalation
Preferred skills
experience in banking, financial services, or regulated environments
Responsibilities
Communicate with customers by telephone to provide product and service information, troubleshoot and resolve customer issues; Resolve problems by clarifying issues, researching answers, implementing solutions, and escalating unresolved problems; Answer secure and unsecure email and live chat inquiries by clarifying desired information and providing accurate responses
Seniority
Mid-level, 2+ years experience