Casual Student Services Assistant
Core
First point of contact for students, staff, and visitors providing front-of-house customer service, handling enquiries, and supporting routine administration.
Role type
Casual Student Services Assistant
Builds
Student support services and administrative operations for RMIT University Pathways
Domain
Higher Education / Student Services
Deliverable
product features
Required skills
Verbal and written communication, Customer service, Organization, Data entry, Computer literacy (Microsoft Office), Adaptability
Preferred skills
Previous experience in customer service/reception/hospitality, Experience in education or multicultural environments
Responsibilities
Respond to student enquiries in person, by phone, email, and via digital platforms; Assist students with routine forms and appointments; Support the Student Services team with data entry and record maintenance.
Seniority
Casual, entry-level