Customer Service Officer | Dordrecht
Core
A Customer Service Officer ensuring smooth operations and process ownership for the Benelux region, acting as a bridge between internal teams (Sales, Finance, Marketing) and external partners (dealers, end-users) to manage returns, rebates, and stock processes.
Role type
Operations & Process Coordination Officer
Builds
Efficient return, rebate, and stock management processes for power tool and outdoor equipment brands (Milwaukee, Ryobi, AEG) in the Benelux market.
Domain
Industrial Tools & Equipment / Consumer Goods
Required skills
Process ownership, cross-functional communication, data analysis (Excel), logical problem solving, stakeholder management, reporting
Preferred skills
Experience with Salesforce or Genesys, prior Customer Service or Operations background, familiarity with demo stock/returns processes
Technologies
Salesforce, Genesys, Excel
Responsibilities
Manage and process demo stock and support colleagues in related processes; Coordinate periodic rebate distributions to dealers; Oversee the full BuyBack process from collection to crediting; Coordinate End User BuyBacks and ensure correct flow to Stichting OPEN; Own the return process within Benelux; Process and coordinate POS materials and Give Aways; Analyze Customer Service data to create insights on claims and returns; Identify process improvements and collaborate on efficiency gains.
Seniority
Individual Contributor, mid-level (open to entry-level with right mindset)