ITSM Platform Specialist
Core
Design, configure, and optimize the EasyVista ITSM platform to streamline service management workflows and data for the organization.
Role type
ITSM Platform Specialist
Builds
Automated workflows, platform enhancements, and data-driven reporting for IT service management.
Domain
IT Service Management (ITSM) / Enterprise Software
Deliverable
product features
Required skills
ITSM platform administration, SQL development, workflow automation, REST API integration, data modeling, ITIL principles
Preferred skills
EasyVista experience, Power BI, low-code platform development
Technologies
EasyVista, SQL, REST APIs, Power BI
Responsibilities
Configure and administer the EasyVista platform; investigate and resolve complex platform incidents; design and improve automated workflows; develop SQL queries and scripts for reporting and integrations; optimize the underlying ITSM data model; collaborate with IT and business teams to enhance platform capability.
Seniority
Mid-level, hands-on IC
