Analyst, Point of Sale
Core
Level 3 support and day-to-day execution of the Point-of-Sale platform, ensuring stability, integrity, and efficient operation of the system and infrastructure.
Role type
Senior IC systems analyst (POS)
Builds
Point-of-Sale platform, associated software and hardware, and content management (menu items, coupons, digital displays)
Domain
Restaurant industry + Point-of-Sale technology
Required skills
Level 3 support, POS system implementation, payment processing, vendor relationship management, requirements gathering, process optimization, JIRA, Confluence, Microsoft Office (Excel, PowerPoint, Word), problem-solving, analytical skills
Preferred skills
PMP certification, restaurant industry technology vendor relationships, project management experience, IT staff management experience
Technologies
JIRA, Confluence, Microsoft Office, Point-of-Sale hardware and software
Responsibilities
Execute, monitor, and maintain all content changes for the POS system including core functionality, payments, and integration services; Provide Level 3 support for all core functionality, payments, and integration services; Establish connections with brand and franchisee teams to ensure success and serve as a subject matter expert; Complete reporting for leadership on workload, adherence to schedules, and quality assurance; Evaluate performance and evolve processes to increase quality assurance and efficiency.
Seniority
Mid-level, hands-on IC