Senior Product Compliance Manager - Consumer Duty
Core
Lead UK Consumer Protection regulations, specifically the Consumer Duty and Product Governance, to ensure Wise's financial products are compliant by design and improve customer outcomes.
Role type
Senior Product Compliance Manager (Regulatory Frameworks)
Builds
Robust Product Governance frameworks and Customer Care standards for Wise's UK entities.
Domain
Fintech / Payments / E-money / Retail Investment Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Regulatory analysis, Risk management, Payments and retail investment product knowledge, Framework implementation, Stakeholder management, Strategic prioritization, Analytical problem solving, Independent operation, Global team collaboration
Preferred skills
Product management methodologies, Risk and controls software proficiency, Travel readiness
Technologies
Jira, Confluence, Risk and controls software
Responsibilities
Assess and implement UK Consumer Duty and Product Governance requirements; Develop and maintain global and regional consumer protection controls; Operationalize processes to measure and test control effectiveness; Deliver Annual and Quarterly reports on customer outcomes; Collaborate with Product and Servicing teams to resolve customer friction and improve outcomes; Define unified measurements and Key Risk Indicators (KRIs) for Consumer Duty outcomes.
Seniority
Senior, hands-on IC
