Associate Manager, Restaurant Experience – Testing & Execution
Core
Support operational execution of new products, processes, and initiatives in Baskin-Robbins shops, ensuring alignment with brand standards and franchisee readiness.
Role type
Associate Manager, Restaurant Operations & Testing
Builds
In-shop execution of new menu items, equipment, and operational processes for Baskin-Robbins franchisees
Domain
Quick-service restaurant operations and product testing
Deliverable
product features
Required skills
operational execution, gap identification, cross-functional partnership, documentation creation, launch readiness planning, stakeholder coordination
Preferred skills
franchise environment experience, cake decorating, travel for in-shop testing
Technologies
none stated
Responsibilities
Support execution of new products and operational initiatives in shops; Identify operational gaps and escalate with recommendations; Support testing and validation of new menu items and equipment; Create and maintain job aids and operational guides; Partner with cross-functional teams to ensure operational alignment
Seniority
Associate Manager, hands-on execution