Multinational Operations Manager- Production Support
Core
Managing a team of data operations analysts to oversee multinational production support for policy issuance across Property, Liability, and Financial Lines.
Role type
Multinational Operations Manager (Production Support)
Builds
Insurance production activities and policy issuance workflows
Domain
Commercial Insurance
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Team management, SLA adherence, Salesforce administration, Policy Admin (UW) systems, Reinsurance Quality Review procedures, Workload monitoring, Incident management, Change control, Escalation management, Cross-functional collaboration
Responsibilities
Oversee SLA adherence and deliverables, Monitor workloads of MN Operations support team, Maintain and enhance standardized processes for incident management and change control, Address processing queries from underwriting, claims, and finance teams
