After Sales Service Technical Advisor (Romanian speaking)
Core
Provide technical support, diagnose issues, and validate service claims for TTI's power tools and outdoor equipment in the Romanian market.
Role type
After-sales service technical advisor
Builds
Service processes and customer satisfaction for professional and DIY end-users
Domain
Power tools and outdoor power equipment
Deliverable
client delivery
Required skills
Technical diagnosis, data analysis, technical documentation interpretation, MS Office, CRM systems
Preferred skills
International environment experience, SAP/Salesforce, service network operations knowledge
Technologies
MS Office, CRM, SAP, Salesforce
Responsibilities
Provide technical support via phone/email/ticketing, analyze and diagnose product issues, validate service claims, cooperate with R&D/Quality/Production, deliver basic technical training, participate in audits, analyze after-sales data, support warranty processes
Seniority
Junior to Mid-level, hands-on IC