Graduation: Creating meaningful learning experiences for 1st line service desk engineers
Core
Design and implement a modern learning concept to help service desk engineers understand customer context and operational impact in 24/7 environments.
Role type
Learning & Development Specialist (Internship)
Builds
Scalable learning solutions for global service desk teams
Domain
Logistics automation / Customer support operations
Required skills
Learning science, instructional design, needs analysis, program evaluation, stakeholder engagement
Preferred skills
Microlearning design, social learning strategies, change management
Technologies
Learning management systems, microlearning platforms, collaboration tools
Responsibilities
Analyze employee learning needs in complex operational situations, design a pilot learning program, evaluate pilot impact, advise on global scaling
Seniority
Internship, Bachelor level