Senior Analyst - IT Service Continuity
Core
Develop, govern, maintain, test, and report on IT Service Continuity Management capabilities to ensure critical services have robust recovery arrangements aligned with business objectives.
Role type
Senior IT Service Continuity Analyst
Builds
IT Service Continuity Framework, Recovery Plans, Testing Programmes, Risk Registers, and Executive Reporting
Domain
IT Operations / Business Continuity / Disaster Recovery
Required skills
IT Service Continuity Management principles, Disaster Recovery planning, Business Impact Assessment, Risk management, Governance and compliance, Stakeholder management, Supplier management, Analytical and reporting abilities
Preferred skills
ITIL Foundation or higher, ISO 22301 qualification, CBCI/MBCI/CBCP certifications, Disaster Recovery Institute qualification, ServiceNow Business Continuity experience
Technologies
ServiceNow Business Continuity, ITSM modules
Responsibilities
Maintain ITSCM framework, policies, and standards; Coordinate disaster recovery and service recovery testing; Support Business Impact Assessment activities; Manage continuity risks and remediation plans; Engage suppliers on continuity requirements; Drive operational resilience improvements
Seniority
Senior, hands-on IC
