Order Management Representative 1 - Remote Kansas or Remote Missouri
Core
Process time-sensitive orders and customer requests for security products, managing the entire order cycle from entry to resolution while ensuring accuracy and meeting service level agreements.
Role type
Entry-level order management representative
Builds
Accurate purchase orders and service requests for Allegion security brands
Domain
Security hardware and access control
Required skills
Order entry, customer service, CRM tools, ERP systems, troubleshooting, data documentation, multi-tasking, time management
Preferred skills
Basic product knowledge, cross-functional collaboration
Technologies
Microsoft Office (Outlook, Word, Excel), CRM tools, ERP business systems
Responsibilities
Receive, edit, and enter incoming customer purchase orders; manage orders through the entire order cycle; contact customers to resolve unclear order issues; complete troubleshooting and documentation on return and warranty claims; gather and document service request information; review and verify order specifications; gather data for measurement, analysis, and reporting.
Seniority
Entry-level, individual contributor