Residential Support Representative 1
Core
Deliver exceptional, multi-channel technical support and customer service for residential customers of Allegion security products.
Role type
Entry-level customer support representative (omnichannel)
Builds
Customer satisfaction and brand loyalty for residential security product users
Domain
Home security / Smart locks / Consumer electronics
Deliverable
dashboards & analysis
Required skills
Omnichannel support (phone, email, chat), troubleshooting smart locks and app setup, active listening, written communication, basic computer skills, time management
Preferred skills
1+ years customer service experience, bilingual Spanish or French, associate's degree, familiarity with smart devices
Technologies
Microsoft Office (Outlook, Word, Excel), web applications, smart device applications, ticketing systems
Responsibilities
Handle inbound/outbound phone calls and digital inquiries (email, chat), troubleshoot Schlage mechanical and smart electronic products, escalate complex cases to SMEs, log case details and provide feedback to internal teams, follow up on customer commitments
Seniority
Entry-level, individual contributor