Collections Administrator
Core
Manage collection processes, ensure timely resolution of outstanding payments, and maintain accurate customer account information.
Role type
Collections Administrator
Builds
Financial health of the organization through efficient collection activities
Domain
Manufacturing/Distribution, Accounts Receivable
Required skills
Collections management, Credit adjustments, Dispute management, ERP system proficiency, SOX compliance, Lien waiver processing, Notary Public services, Excel proficiency
Preferred skills
Spanish or French proficiency, Manufacturing or distribution environment experience, Bachelor's degree in accounting or business
Technologies
ERP systems, 3rd party agency portals, Excel
Responsibilities
Review and action incoming correspondence related to collections and customer accounts, Process returned mail and update customer account information, Maintain and update account blocks in ERP with proper documentation in accordance of SOX guidelines, Review overdue accounts flagged for escalation to third-party collection agencies, Prepare legal letters (notice of default) to customers prior to escalation, Examine customer records to ensure non-payment status before account escalation, Upload account records into 3rd party agency portal for placement, Examine customer accounts on case-by-case basis to ensure projects have been completed and paid for before signing lien waivers, Communicate status of lien requests to subcontractors, vendors and stakeholders, Provide Notary Public services as needed, Collaborate with internal departments to resolve deduction issues and improve collection processes, Communicate effectively with internal and external customers to resolve disputes and facilitate payments, Support management with reporting, engagement activities, and project management related to collections
Seniority
Mid-level, individual contributor