Manager, Digital Acceleration
Core
Leads strategic initiatives in service design, business strategy, and solution delivery to translate unmet needs into actionable strategies for growth, retention, and health outcomes.
Role type
Manager, Digital Acceleration (Service Design & Strategy)
Builds
Comprehensive user-centered experiences, service models, and high-impact initiatives from discovery through implementation.
Domain
Health insurance / Medicare Advantage / Senior care
Deliverable
product features
Required skills
Service design, user experience design, journey mapping, service blueprinting, human-centered design, stakeholder management, cross-functional leadership, data analytics, project implementation, strategic planning, presentation skills
Preferred skills
Curiosity about AI, experience in ambiguous environments
Technologies
Microsoft Office Suite, Visio, SQL
Responsibilities
Lead end-to-end agile service design projects; facilitate cross-functional workshops to define vision; use member data and journey mapping to align priorities; design deliverables like service blueprints and experience maps; serve as operational owner translating vision into features; build executive engagement and communicate design rationale.
Seniority
Manager, hands-on IC