Product Support Representative - Software
Core
Resolve customer inquiries and troubleshoot technical issues for Allegion's security products, including mobile apps, networking components, and electronic devices.
Role type
Product Support Representative (Software)
Builds
Customer support solutions for security hardware and software products
Domain
Security hardware and software
Deliverable
client delivery
Required skills
Troubleshooting, root-cause analysis, CRM management, technical documentation interpretation, voltage/current measurement, networking troubleshooting, SaaS knowledge, Microsoft Office proficiency
Preferred skills
Access control concepts, smart/mobile credentials knowledge, Bluetooth Low Energy troubleshooting, Wi-Fi signal troubleshooting, engineering drawings understanding
Responsibilities
Answer customer inquiries via phone, email, or instant messaging; troubleshoot technical problems; perform root-cause analysis on returned products; coach customers on electronic measurements and networking requirements; generate and update service request tickets; populate knowledge databases.
Seniority
Mid-level, hands-on IC
