Supervisor, Care Management
Core
Oversees day-to-day operations and outcomes of a multidisciplinary care management team to empower older adults to age in place, managing complex psychosocial and escalated access issues for Medicare/Medi-Cal beneficiaries.
Role type
Senior Care Management Team Supervisor
Builds
Multidisciplinary care management team operations and chronic disease management programs
Domain
Healthcare / Senior Care / Managed Care
Required skills
Regulatory compliance, chronic disease management, motivational interviewing, staff coaching, conflict de-escalation, performance management, benefits administration, CMS/DHCS regulations knowledge, community resource navigation, medical terminology
Preferred skills
Spanish fluency, remote work experience, advanced degree, leadership development planning
Technologies
Care management software, telephonic systems, field service tools
Responsibilities
Supervise multidisciplinary team productivity and quality; monitor performance and compliance with regulatory/clinical standards; act as subject matter expert for complex member/provider issues; ensure policy and workflow accuracy; facilitate team meetings and lead special projects; provide staff coaching and leadership development; troubleshoot escalated psychosocial and access issues.
Seniority
Senior, hands-on IC with team leadership