Sales & Service Site Technician
Core
Diagnose, troubleshoot, and repair Dyson products (vacuums, purifiers, fans, hair care devices) while providing customer service and cross-selling solutions.
Role type
Service Technician / Sales Associate
Builds
Repaired products and customer satisfaction
Domain
Consumer electronics / Home appliances
Deliverable
physical/clinical work
Required skills
In-person diagnosis, troubleshooting, repair, consultative questioning, cross-selling, transaction processing, inventory management, operational reporting, objection handling
Preferred skills
Technical aptitude, empathy, prioritization, Microsoft Office proficiency
Technologies
Microsoft Office (Excel, Outlook, Word)
Responsibilities
Perform in-person diagnosis, troubleshooting, and repair of Dyson products; Promote relevant Dyson products, accessories, and services through cross-selling conversations; Process customer transactions and service details accurately; Manage parts usage, inventory accuracy, and service documentation; Complete daily and weekly operational reporting; Support escalated repair cases and collaborate with broader service teams.
Seniority
Entry-level / Junior