Field Service Readiness Architect
Core
Architecting product readiness and adoption strategies for Salesforce Field Service to enable Customer Success teams to deliver at scale.
Role type
Senior IC Product Readiness Architect
Builds
Strategic readiness plans, adoption plays, and enablement materials for Field Service products
Domain
SaaS / Customer Success / Field Service Management
Deliverable
product features
Required skills
Product roadmap management, Field Service product expertise, Stakeholder influence, Technical translation, Content creation, Cross-functional collaboration
Preferred skills
Salesforce Field Service Scheduling/Optimization expertise, Competitor landscape knowledge, Pilot/Pre-launch discovery experience
Technologies
Salesforce Field Service, Agentforce
Responsibilities
Develop expertise for new product introductions and migrations; Document best practices for Cloud Success teams; Create holistic POV and strategic approaches for customer success; Identify and track product enhancements for roadmap consideration; Establish relationships with Product Management Leaders; Support creation and rollout of adoption strategies.
Seniority
Senior, hands-on IC