Product Support Representative I
Core
Provide technical product support and solutions for security hardware (doors, frames, hollow metal) to distributors, facility managers, and locksmiths via phone, email, and IM.
Role type
Product Support Representative I (Technical Support)
Builds
Customer solutions and product specifications for security hardware
Domain
Security hardware / Doors and Frames / Hollow Metal
Deliverable
client delivery
Required skills
Technical product knowledge (Doors, Frames, Hollow Metal), CRM database management, product specification analysis, verbal and written communication, problem solving, MS Office
Preferred skills
Mechanical and electrical knowledge, hardware industry experience, cross-functional collaboration
Technologies
CRM database, MS Office, business systems
Responsibilities
Answer customer inquiries and troubleshoot technical issues, analyze customer requirements to develop customized product recommendations, assist with product specifications and applications, populate CRM with interaction details, support internal departments (Sales, Operations, Engineering), visualize product geometries and electrical pathways
Seniority
Entry-level to Junior, 3+ years experience
