System Specialist Lead
Core
Lead escalation management, incident response, and operational readiness for Salesforce's enterprise data and analytics platforms (Data 360, CRM Analytics, Tableau).
Role type
Senior individual contributor systems specialist lead (platform operations)
Builds
Salesforce Data 360, CRM Analytics, and Tableau platforms
Domain
Enterprise SaaS, Data & Analytics Infrastructure
Required skills
Incident management, Root cause analysis, Process engineering, Vendor management, SLA management, Technical leadership, Security compliance, Agile/SDLC, Mentoring, Platform operations
Preferred skills
Advanced Salesforce native functionality, Intermediate coding (Apex, Python, SQL), Disaster recovery planning, On-call rotation
Technologies
Salesforce, Data 360, CRM Analytics, Tableau, Apex, Python, SQL
Responsibilities
Own escalation models and intake processes for cases and incidents; Swarm with SREs on major incidents and manage stakeholder communication; Analyze escalation trends to drive reliability and staffing priorities; Partner on disaster recovery planning and tests; Resolve complex declarative and code issues; Define monitoring, alerting, and self-healing automation; Coach and mentor analysts; Manage vendor relationships and service levels; Own technology compliance and audit activities.
Seniority
Senior, hands-on IC with leadership responsibilities
