Systems Senior Analyst
Core
Independently own production support and administration for Salesforce's enterprise data and analytics platforms, managing escalations, incident response, and root-cause analysis.
Role type
Senior Systems Analyst (Data Foundations)
Builds
Salesforce enterprise data and analytics platforms
Domain
Enterprise SaaS / Cloud Infrastructure
Deliverable
production ML models
Required skills
Salesforce native functionality, declarative tools (Flow, validation rules), data loading, incident management, root-cause analysis, SLA management, process design, mentoring
Preferred skills
Data 360, Tableau, CRM Analytics, observability tooling, Apex, Python, SQL, SOX compliance
Technologies
Salesforce, Flow, Tableau, Data 360, Agentforce, CRM Analytics
Responsibilities
Manage escalations across teams and time zones; act as frontline responder in incidents and drive root-cause analysis; meet lifecycle SLAs (FRT, NRT, ART, CSAT); design lightweight support processes and reference material; mentor analysts.
Seniority
Senior, hands-on IC
