SVP, COO - Cloud Success
Core
Strategic force multiplier for Cloud Success, shaping operations, scaling capabilities, and driving AI-powered transformation across a matrixed organization.
Role type
Senior Vice President, COO - Cloud Success
Builds
Scalable operating systems, AI tooling strategies, and end-to-end customer experiences for Cloud Success teams.
Domain
SaaS / Customer Success / Enterprise Operations / AI
Required skills
Enterprise Strategy & Operations, AI-driven transformation, Cross-functional leadership, Executive storytelling, Organizational scaling, Data analytics, Technical acumen, Strategic execution
Preferred skills
Salesforce experience, Data and AI technologies, Market awareness
Technologies
AI tools, MCP-enabled access, Analytics frameworks
Responsibilities
Own strategy and roadmap for AI-powered tooling and experiences; Design end-to-end customer experiences; Provide data insights and analytics; Build the operating system for leadership execution; Drive Cloud Success communication strategy and branding.
Seniority
SVP, Executive
