Slack Experience Architect
Core
Design, validate, and document enterprise-scale solution architectures for Slack/Slack AI implementations, translating customer requirements into buildable designs that balance platform capabilities with delivery feasibility.
Role type
Senior Solution Architect (Enterprise Implementation)
Builds
Customized Slack/Slack AI configurations, integrations with Salesforce products (Sales Cloud, Service Cloud, Agentforce), and cross-cloud solutions for enterprise customers.
Domain
SaaS, Enterprise Collaboration, AI/Agentic Workflows
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure
Required skills
Solution design, Enterprise architecture, Salesforce Delivery Methodology, Slack/Slack AI product capabilities, API-based integration patterns, Stakeholder management, Risk assessment, Design pattern creation, Change management
Preferred skills
Salesforce product familiarity (Agentforce, Sales/Service Cloud), AI-native tooling experience
Technologies
Slack, Slack AI, Agentforce, Salesforce (Sales Cloud, Service Cloud), Workflow Builder, Slackbot
Responsibilities
Own solution design across Discover, Define, and Design stages; Evaluate out-of-the-box vs. custom configuration options; Partner with Delivery Managers and Technical Architects; Produce architecture diagrams and functional specs; Lead design workshops with customer stakeholders; Surface and resolve design risks; Improve reusable design patterns; Identify integration points with Salesforce products; Support post-launch adoption and change management.
Seniority
Senior, hands-on IC
