Customer Success Manager - Marketing Cloud
Core
Serve as a primary contact and trusted advisor for Salesforce's largest customers, ensuring technical and operational health of their Marketing Cloud implementation to maximize investment value.
Role type
Senior Customer Success Manager (Marketing Cloud)
Builds
Customer retention, renewal, and expansion of Salesforce Marketing Cloud services
Domain
SaaS / Marketing Technology
Deliverable
client delivery
Required skills
Technical Customer Success, SaaS platform expertise, Technical Solutions Architecture, Executive communication, Cross-functional team leadership, Incident management, Release planning
Preferred skills
Salesforce Ecosystem experience, Marketing Cloud certifications, Marketing automation expertise, Digital Marketing process knowledge
Technologies
Salesforce Marketing Cloud, Salesforce Platform, Marketing Automation tools
Responsibilities
Act as Marketing Cloud Subject Matter Expert for technical configuration; Orchestrate Signature Success deliverables and renewals; Cultivate relationships with customer IT and executive leadership; Provide proactive feature guidance and adoption advice; Advocate during high-severity incident resolution; Conduct quarterly reviews and provide tailored release recommendations; Coordinate with internal Sales, Engineering, and Product teams.
Seniority
Senior, hands-on IC