Community Operations Sr. Analyst
Core
Support volunteer leaders of the global Trailblazer Community Groups program by managing cases, resolving operational issues, and ensuring smooth program logistics.
Role type
Senior Individual Contributor Community Operations Analyst
Builds
The global Trailblazer Community Groups program connecting customers, partners, and developers
Domain
B2B Community Management & Customer Support (via careerplan.io/jobs/JR356556-community-operations-sr-analyst-at-salesforce)
Deliverable
dashboards & analysis
Required skills
Case management, program operations, process improvement, documentation creation, data analysis, trend identification, remote collaboration
Preferred skills
Community platform experience (Bevy, Slack), Salesforce case management, AI tool usage, multilingual capabilities
Technologies
Slack, Bevy, Salesforce, Spreadsheets, Reporting tools
Responsibilities
Monitor and triage incoming community leader cases; support group leaders through onboarding, offboarding, and daily operations; create and maintain operational documentation; identify recurring support issues and workflow gaps; prepare performance reports and track KPIs.
Seniority
Senior, hands-on IC