Instructors Senior-FY27-Q3
Core
Deliver high-quality 1:Many customer training experiences, including hands-on workshops and multi-day instructor-led courses, to help individuals and organizations adopt Salesforce technologies with confidence and clarity.
Role type
Senior Instructor (Customer Education & Enablement)
Builds
Customer adoption of Salesforce platforms (Tableau, Data Cloud, CRM) via live instruction and workshops
Domain
SaaS / Customer Success / Enterprise Training
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Public speaking, workshop facilitation, technical aptitude with enterprise systems, virtual/in-person training delivery, cross-functional collaboration, real-time troubleshooting, time management, software development or functional/object-oriented programming
Preferred skills
Tableau expertise, Salesforce Platform/CRM Analytics knowledge, change management experience, digital transformation support
Technologies
Salesforce, Tableau, Data Cloud, Tableau Next, Zoom, WebEx
Responsibilities
Translate complex technical concepts into clear learning moments, lead interactive sessions encouraging participation, serve as a trusted advisor to customers, accelerate customer adoption through targeted workshops, partner with Content/Product teams to improve learning experiences, represent Salesforce at key events, maintain CSAT scores and teaching metrics
Seniority
Senior, hands-on IC
