Services Sales Solutions Director - HLS
Core
Lead execution of large, transformational engagements for strategic customers as a trusted advisor, ensuring synergies between Sales and Professional Services to deliver expected outcomes and customer success.
Role type
Senior IC Services Sales Solutions Director (Healthcare Life Sciences)
Builds
Comprehensive implementation proposals, SOWs, staffing plans, and executive-aligned delivery roadmaps for strategic accounts.
Domain
Healthcare Life Sciences (HLS) + Cloud Software (Salesforce)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Salesforce platform expertise, HLS domain knowledge (Payor/Provider), CxO relationship management, project governance, budgetary discipline, pre-sales scoping, team leadership, conflict mediation
Preferred skills
Pre-sales environment experience, Salesforce Architect certification, Enterprise Transformation strategy, Go-to-market development, SaaS professional services delivery
Technologies
Salesforce Platform, Agentforce
Responsibilities
Lead pre and post-sales activities including project kickoff and engagement planning; act as escalation point and executive sponsor for strategic accounts; develop client-specific proposals and staffing plans; manage services renewals; mentor cross-functional teams; align customer success with professional services roadmap.
Seniority
Senior, hands-on IC with leadership responsibilities
