Lead System Specialist - Email Platform & Consent Infrastructure
Core
Lead operational delivery and stability for Salesforce's global email platform, consent infrastructure, and compliance enforcement systems built on Data Cloud.
Role type
Senior Lead System Specialist (Platform Operations & Compliance)
Builds
Next-generation email platform, global subscriber preference infrastructure, and compliance enforcement engines
Domain
Enterprise Marketing Technology / Customer Data Platforms / Compliance
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Platform operations, technical program management, systems engineering, cross-functional delivery, incident response, process optimization, data modeling, identity resolution, global configuration management, suppression strategy, support operations
Preferred skills
Marketing Cloud Engagement, M&A data integration, Salesforce Data Cloud, internal platform team experience, DevOps-style operations
Technologies
Salesforce Data Cloud, Marketing Cloud Engagement, global consent infrastructure
Responsibilities
Drive operational roadmap for interdependent platform systems ensuring high availability; Lead process optimization for data modeling and identity resolution; Ensure system stability and compliance execution via global platform configurations; Own incident response and escalation for platform reliability events; Operationalize legal and compliance requirements into automated enforcement cycles; Manage and evolve the preference center; Partner with analytics teams to maintain data extract pipelines and reporting infrastructure; Own global suppression strategy across regional business units; Build and manage platform intake and support operations; Represent the platform roadmap to senior leadership
Seniority
Senior, hands-on IC with strategic influence
