Program Manager - Salesforce
Core
Lead end-to-end delivery of global Salesforce implementations using Agile methodologies and AI-enabled practices, ensuring financial performance and stakeholder alignment.
Role type
Senior Individual Contributor Program Manager (Salesforce)
Builds
Global Salesforce implementations (Sales Cloud, Service Cloud, Experience Cloud, Industry clouds) and AI-driven delivery frameworks
Domain
Customer Success / CRM / Enterprise Software
Deliverable
production ML models | product features
Required skills
Salesforce delivery lifecycle management, Agile/Scrum/SAFe leadership, enterprise AI architecture oversight, executive stakeholder management, program planning and roadmap management, resource and budget optimization, risk governance
Preferred skills
Domain experience in Financial Services/Consumer Goods/Healthcare, MuleSoft/Data Cloud exposure, Agentforce use case familiarity
Technologies
Salesforce (Sales/Service/Experience/Industry Clouds), JIRA, Azure DevOps, MS Project, Smartsheets, Google Workspace, AI tools (Gemini, Notebook LM, Claude)
Responsibilities
Own complete Salesforce delivery lifecycle including scope, timelines, risks, and resourcing; Lead Agile delivery and sprint execution; Develop integrated project plans and delivery roadmaps; Drive enterprise AI architecture frameworks from a delivery standpoint; Manage stakeholder alignment and executive reporting; Track program metrics for ROI and adoption; Enforce delivery governance and quality standards; Optimize project resourcing and budgets; Champion AI-First delivery methodologies
Seniority
Senior, hands-on IC