Sales Order Process Analyst (French Speaking)
Core
Manage end-to-end operational order flow for retail customers, including order processing, delivery scheduling, credit management, and reverse logistics.
Role type
Sales Operations & Order Processing Analyst
Builds
Retail customer order fulfillment and delivery services
Domain
Retail / Logistics / Supply Chain
Deliverable
product features
Required skills
Logistics process knowledge, SAP systems proficiency, high-volume invoice processing, analytical skills, attention to detail, Microsoft Office proficiency
Preferred skills
English and French language proficiency, 3PL and transportation experience
Technologies
SAP, Microsoft Office
Responsibilities
Process retail customer orders (EDI and manual), release orders for delivery, secure booking slots, manage customer credit and pricing, handle order book capacity with 3PL, process eCommerce orders, manage direct and indirect reverse logistics, ensure timely invoicing, manage various sales streams (proforma, samples, B2B), investigate last-mile delivery failures.
Seniority
Mid-level, hands-on IC
