Engagement Delivery Director
Core
Lead enterprise-scale CRM delivery programs for complex customers, managing teams of 50+ people across multiple workstreams to ensure on-time, on-budget execution and high CSAT outcomes.
Role type
Senior IC Program Management Director (Engagement Delivery)
Builds
Enterprise CRM implementations and complex client engagements
Domain
SaaS / CRM / Consulting Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise program leadership, multi-workstream management, budgeting and scheduling, executive communication, risk mitigation, Agile/Scrum facilitation, stakeholder alignment, change management
Preferred skills
Strategic consulting advisory, multi-cloud delivery standardization, program governance design, resource allocation optimization, organizational change leadership
Technologies
Salesforce CRM, Agile/Scrum frameworks, Multi-cloud platforms
Responsibilities
Lead programs by aligning scope, release planning, and cross-functional teams on vision and business goals; Drive teams through Software engineering experience using Agile and demonstrated analytical and technical skills; Handle program/feature dependencies across multiple teams, scrum teams, functions, divisions, and stakeholders; Provide monthly program reviews and updates at sprint reviews; Allocate and supervise the budget and resources; Identify, lead and mitigate program risk
Seniority
Senior, hands-on IC with executive-level engagement