Customer Success Manager - MULESOFT
Core
Ensure high-value customers purchasing the Signature Success Plan achieve significant ROI by acting as a trusted advisor and extension of their workforce for MuleSoft Anypoint Platform.
Role type
Customer Success Manager (MuleSoft)
Builds
Customer success plans, adoption of Anypoint Platform capabilities, integration flows, and dashboard usage.
Domain
Enterprise Integration / API Management / Cloud CRM
Deliverable
client delivery
Required skills
MuleSoft Anypoint Platform expertise, API lifecycle management, integration patterns (API-led connectivity), stakeholder management, technical health monitoring, enablement session delivery, incident management, usage metrics tracking.
Preferred skills
MuleSoft Integration Associate or Developer certification, REST API knowledge, API security understanding, dashboard creation best practices.
Technologies
Anypoint Platform (Runtime Manager, API Manager, Exchange, Design Center), Salesforce, SAP, databases, SaaS apps, REST APIs.
Responsibilities
Serve as single point of accountability for Signature deliverables and renewals; align business and technical stakeholder goals; drive adoption of Anypoint Platform and conduct enablement sessions; monitor usage metrics and technical health; manage major incidents; develop strategic success plans; utilize AI agents for routine tasks and data retrieval.
Seniority
Individual Contributor, mid-level specialist
