Aftersales Support Engineer-Training
Core
Lead knowledge base development, training content creation, and training delivery to improve aftersales service quality.
Role type
Training Engineer (Aftersales)
Builds
Training content (FAQs, scripts, troubleshooting procedures) and training programs for internal and external service teams.
Domain
Consumer electronics / Home appliances
Required skills
Training content creation, Training delivery, Knowledge base development, Data analysis, Problem-solving, Technical writing
Preferred skills
Electronic/electrical background, Presentation skills, Facilitation experience
Technologies
None stated
Responsibilities
Develop and improve training content including FAQs and troubleshooting procedures, Collaborate with stakeholders to collect technical data, Deliver training programs to internal trainers and external service teams, Monitor and evaluate training quality, Leverage data to improve training effectiveness, Drive continuous improvement in training delivery
Seniority
Junior to Mid-level (1-3 years experience)