Technical Support Engineer
Core
Provide Level-2 technical support for Globus software and services, resolving complex data movement and sharing issues for researchers and IT professionals.
Role type
Senior Technical Support Engineer (Linux/Cloud/Networking)
Builds
Secure, high-performance data management and computation services for global research institutions
Domain
Cyberinfrastructure, Research Computing, Cloud Storage
Deliverable
client delivery
Required skills
Linux/Unix system administration, Networking fundamentals (TCP/IP, DNS, Firewalls), High-performance computing (HPC) knowledge, Python scripting, REST API usage, Technical documentation authoring, Incident triage and escalation
Preferred skills
Cloud storage administration (AWS, Google, Microsoft), Federated identity (SAML, OAuth2/OIDC), Apache virtual host configuration, Mac/Windows troubleshooting, University research computing center experience
Technologies
Globus, AWS (IAM, S3, EC2), Linux, Python, REST APIs, InCommon, SAML, OAuth2, OIDC, Apache
Responsibilities
Diagnose and resolve complex multi-system technical issues; Conduct software release testing; Author and maintain user documentation and troubleshooting guides; Collaborate with engineering teams to develop support policies; Escalate issues to Tier 3 with full diagnostic context; Act as a technical consultant for end-users and internal team members
Seniority
Senior, hands-on IC