Technical Support Engineer
Core
Troubleshoot complex software issues, analyze customer code, and provide technical guidance for Salesforce platform users.
Role type
Senior IC technical support engineer (SaaS/CRM)
Builds
Resolution of enterprise software issues and customer success for Salesforce Agentforce/Data Cloud
Domain
SaaS / CRM / Enterprise Software
Deliverable
client delivery
Required skills
Technical troubleshooting, SQL (intermediate), JavaScript, HTML & CSS, REST/SOAP APIs
Preferred skills
Agentforce/Data Cloud experience, proprietary scripting (AMPScript/SSJS), Salesforce certifications
Responsibilities
Lead investigation and resolution of complex support issues related to functionalities, integrations, APIs, and platform performance; Read and analyze customer code (HTML, CSS, JavaScript, SQL) to pinpoint root causes; Communicate clear solutions and best-practice guidance; Manage full issue lifecycle from contact to resolution; Create and maintain technical documentation and knowledge base articles