Product Specialist/Solution Architect
Core
Design, validate, and accelerate enterprise deployments of Agentforce Contact Center, an AI-driven platform unifying voice, digital channels, and autonomous agents for customer success.
Role type
Specialist Solutions Architect (Product-embedded IC)
Builds
Agentforce Contact Center (AI agents, voice, digital channels, real-time CRM data)
Domain
Enterprise Contact Centers, Agentic AI, Cloud Communications
Deliverable
production ML models | product features
Required skills
Enterprise contact center architecture, Voice and digital channel design, CRM integration patterns, Agentic AI and conversational automation, Omnichannel design, C-suite technical communication
Preferred skills
Salesforce Service Cloud/Agentforce experience, Legacy to cloud migration, Agentic AI orchestration, Scripting (Python/JavaScript/Apex)
Technologies
Salesforce Service Cloud, Agentforce, CCaaS, SIP, WebRTC
Responsibilities
Lead architectural reviews and proof-of-concept builds for complex deployments; Drive customer success by acting as technical escalation point; Translate field learnings to influence product roadmap; Lead thought leadership at industry events; Collaborate cross-functionally with engineering and GTM; Act as trusted advisor to customer executives
Seniority
Senior, hands-on IC
