Director of Product Management, Onboarding and Adoption
Core
Reimagining customer onboarding experience for Service Cloud by leveraging Agentforce, Slackbot, and Headless 360 to enable quick go-live with intuitive UI and agents.
Role type
Director of Product Management (Onboarding and Adoption)
Builds
Customer onboarding solutions for Service Cloud using AI agents and conversational UI
Domain
CRM / AI / Enterprise Software
Deliverable
product features
Required skills
Enterprise software product management, AI tool prototyping, market and competitive research, cross-functional roadmap delivery, executive presentation, deal support
Preferred skills
Salesforce platform knowledge, customer support product experience, SMB market experience
Technologies
Agentforce, Slackbot, Headless 360, Salesforce MCPs/APIs
Responsibilities
Own vision for AI-driven onboarding, conduct market research, create working prototypes, work with scrum teams, manage technical dependencies with platform teams, present to execs, enable field sales
Seniority
Director, strategic leadership & hands-on execution
